Some pharmacies in Kamloops, Okanagan unable to fill prescriptions

There's no word yet on when pharmacies in Safeway, FreshCo and IGA stores in the Okanagan and Kamloops will be able to full prescriptions.

A news release issued by grocer Empire Company Limited yesterday, Nov. 7, said an “IT systems issue” is causing problems across the country but doesn't mention those issues started on the weekend.

READ MORE: Empire Co. hit by IT problems affecting pharmacies at Sobeys and other grocery stores

“The company’s grocery stores remain open to serve customers and are not experiencing significant disruptions at this time,” the news release says. “However, some in-store services are functioning intermittently or with a delay. In addition, certain of the company’s pharmacies are experiencing technical difficulties in fulfilling prescriptions.”

No update has yet been issued but, when contacted by iNFOnews.ca, one pharmacy said they are not yet operating. The pharmacist could not comment any further.

“The prescription refill service is currently undergoing maintenance, and will return shortly,” the FreshCo website in Kelowna says. “We apologize for any inconvenience.”

Empire, which is based in Stellarton, Nova Scotia, owns Sobeys which, in turn, owns IGA, Thrifty Food, FreshCo, Safeway and other brands.

People in need of essential prescriptions can visit the pharmacies in these stores and get a partial extension. They’re asked to bring their empty container with them.

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